Contact EMX, Inc.

Customer Feedback Form

We at EMX Inc. are constantly looking for ways to improve the quality of our products and services. To that end, we value your opinion and would like feedback on your experience with EMX. We would appreciate it if you would take a few minutes to respond to the questions below. As a valued client, how you rate our work is the most important information we can get. Please help us do the job you deserve – the best possible.

Please mark the checkbox next to the response that most accurately reflects your experience with EMX.

Fill Out Our Customer Feedback Form

PRODUCT   1. Is the product/system you ordered performing as expected? Exceeds Expectations Meets Expectations Satisfactory Fair Poor   2. Does the product/system provide what you needed? Exceeds Expectations Meets Expectations Satisfactory Fair Poor   3. Was the installation of the product/system error-free? Exceeds Expectations Meets Expectations Satisfactory Fair Poor   4. Was the product/system documentation clear and understandable? Exceeds Expectations Meets Expectations Satisfactory Fair Poor SERVICE/SUPPORT   1. Was the product/system delivered damage-free? Exceeds Expectations Meets Expectations Satisfactory Fair Poor   2. Did the representative show a genuine interest in providing solutions to your needs? Exceeds Expectations Meets Expectations Satisfactory Fair Poor   3. Was the representative technicallly knowledgeable? Exceeds Expectations Meets Expectations Satisfactory Fair Poor   4. Were Site Survey, Installation, Extended Warranty and Training options fully explained to you? Exceeds Expectations Meets Expectations Satisfactory Fair Poor STAFF   1. Was the EMX staff knowledgeable, polite and courteous? Exceeds Expectations Meets Expectations Satisfactory Fair Poor   2. Does EMX staff respond to your communications (email, phone calls) quickly and accurately? Exceeds Expectations Meets Expectations Satisfactory Fair Poor   3. Was the Ordering and Billing process satisfactory? Exceeds Expectations Meets Expectations Satisfactory Fair Poor OTHER   1. Why did you decide to purchase a product/system from EMX?   2. How did you hear about us?   3. What was the best thing about your EMX experience?   4. How would you rate your overall experience with EMX? Exceeds Expectations Meets Expectations Satisfactory Fair Poor   5. Would you purchase again from EMX? Yes No Why or why not?   6. Would you recommend EMX to another buyer? Yes No   7. Do you have any suggestion for a product, product feature or service that EMX should consider adding to better meet your needs? Yes No   8. Do you have any other questions? If so, would you like us to contact you? Yes No   9. Additional Comments:   THANK YOU! EMX, Inc. values your comments and is committed to continuous improvement. Please provide your contact information: Name: Title/Position: Company: Product Purchased: Telephone: Email address: To complete your request please enter the 5 character security code shown above. The entry of this code helps improve performance by preventing automated scripts. request new code If you have any questions or needs please don’t hesitate to contact EMX Support at (800) 460-2798 or by sending email to support@emx-inc.com.You can return this survey by clicking the SUBMIT button, or by printing and faxing it to 321-751-0085.

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